Refund & Replacement Policy
Updated October 5, 2026
Checkout is not open yet. No payments are currently collected through this website. The following explains our custom-order policy.
Before production: wood not approved
We send photographs and measurements of the proposed wood for your approval before starting production. If you do not approve it, we can discuss alternative pieces. If no alternative is agreed and production has not started, you receive a full refund.
Tell us that you wish to cancel because the wood selection was not agreed. We will confirm the cancellation and refund in writing. Refunds are returned through the original payment method where available, subject to applicable requirements. We will confirm processing details; the time for funds to appear depends on the payment provider.
Before shipping: finished product approval
No product is shipped before we have sent you photographs of the finished piece and received your explicit approval to ship.
Approving the initial wood does not replace this final approval. If the finished piece is not approved, we keep shipment on hold and discuss the concern with you. Silence is never treated as approval. Approval does not remove your rights if the item arrives damaged or is incorrect.
Damaged or incorrect product: replacement
If a damaged or incorrect product is delivered, our remedy is a replacement with a new product. Contact us with your order reference and a description of the problem. Where possible, include photographs of the item, packaging and shipping label to help us understand what happened.
Keep the item and packaging while we arrange the next steps. Please contact us before sending anything back so we can provide the correct instructions. We will confirm any return or collection arrangements and the replacement schedule in writing. A replacement made from natural wood may have different grain or edges; its photos will also require your approval before shipment.
This replacement policy does not limit any refund, cancellation or other remedy required by applicable law.
Other cancellation or return requests
For a change of mind after production has started, or another return request after delivery, contact us to discuss your situation. Standard eligibility, return windows and any return costs for these cases have not yet been finalized and will be disclosed before checkout opens. We do not apply an undisclosed cancellation fee or a blanket “no refunds” rule.
How to request help
- Contact tayfunaras@icloud.com or +905385986625.
- Include your order reference, the problem and the outcome you are requesting. Add relevant photos where possible.
- We will review the request and confirm the agreed refund, replacement or next step in writing.
Do not include payment card numbers or other sensitive payment details in your message.