Shipping Policy
Updated October 10, 2026
Online checkout is currently unavailable. An inquiry does not place an order, reserve wood or take payment. Shipping arrangements are confirmed with your custom proposal before you commit.
Destination and shipping price
Our furniture and lighting are made in Türkiye and shipped to customers in the United States. US shipping is included in the listed product prices. Give us your delivery ZIP code and any access requirements so we can confirm the available service for your address. Remote locations, unusual access conditions and destinations outside the USA require an individual confirmation.
Shipping included does not automatically mean that import duties, taxes or other customs charges are included. Any applicable charges and who is responsible for them must be disclosed before payment.
Production begins after wood approval
We send actual wood photographs and measurements for your approval before production. Estimated production is approximately 7 days after wood approval; the schedule depends on the design, materials and quantities and is confirmed for your piece. A project with multiple pieces may need a different timeline.
Separate approval before dispatch
No piece is shipped until we have sent photographs of the finished product and received your explicit approval to ship. Approval of the raw wood is separate from approval of the finished piece. Silence is not approval. If you raise a concern, shipment stays on hold while we discuss the next step.
Transit, tracking and delivery
FedEx or TNT may be used, with estimated transit of approximately 2 days after dispatch. Transit is an estimate, not a guaranteed arrival date. Customs, carrier handling, address and the size of the piece can affect timing. The carrier and delivery arrangement for large or heavy pieces are confirmed individually.
We provide available tracking details after dispatch. Do not assume white-glove delivery, indoor placement, assembly or a particular delivery appointment is included unless it is stated in your agreed proposal. Let us know about stairs, restricted access or a need for delivery assistance before ordering.
Address changes and delays
Check your delivery details before confirming the order. Contact us promptly if they change; address changes after dispatch depend on the carrier. If an agreed shipment date cannot be met, we will explain the revised timing and the applicable options. We do not treat silence as permission to ship.
Damage or an incorrect piece
Contact us if your piece arrives damaged or incorrect. Where possible, send photographs of the item, packaging and shipping label, and keep the packaging while we arrange the next steps. Our Refund & Replacement Policy explains the replacement process and does not limit remedies required by applicable law.
Questions about your delivery
Contact tayfunaras@icloud.com with your delivery ZIP code, product and any access requirements. See also our Terms & Conditions.